Account Delivery Returns Support Privacy Terms Track your return To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received. Order ID Billing email Returns, refunds & exchange Subject to exceptions, Verdacci are happy to exchange or refund your purchase within 14 days of delivery. Your refund will be credited through your original payment method. If you have a change of mind within 14 days, you may return your purchase provided the item is unopened and unused. Upon receipt and inspection of the item, a refund will then be issued within 14 days if eligible. If the item is found to be used, we reserve the right to refuse a refund, and will return the item to you at your own expense. If the item is defective upon arrival, we will exchange it for free of charge once the item is returned Note that in all cases of return, the return postage must be covered by the buyer. We are not responsible if a return shipment goes missing, and therefore the buyer should ensure sufficient postal cover/tracking is taken out on the return item. How long do i have to return an item? You have 14 days to return an item (from the moment of delivery) for an exchange or a refund. What products are excluded from refunds? Certain products are excluded from refunds. This typically includes all items that are made to order, or have been personalised in any way. If a personalised item is defective upon arrival, we will repair or exchange it. How long until i get a refund? Your refund will be processed within 14 days of receipt of the item, under the Consumer Rights Directive. International returns The same rules apply for international returns. In addition to the above, international buyers must specify the point of origin of the package (Verdacci). The customs package must be marked as a “Return Item”, and the package must include a copy of the receipt of purchase, and proof of initial postage from Verdacci. If you require any documentation from us for this procedure, please contact us. Failure to comply with the above could lead your item being delayed by customs, and being liable for any charges that are incurred upon Verdacci. Can i change my replacement item address? Unfortunately we cannot send an exchanged item to another address. The item will be sent to the address that was provided upon checkout.